WHAT IS eSIM?

eSIM COMPATIBILITY DEVICES

1. What is a Sochitel data-only eSIM and how does it differ from a traditional SIM card?

A Sochitel data-only eSIM is a digital SIM enabling devices to access data and remain globally connected without a physical card. With Sochitel eSIM, your device can automatically switch to local networks, ensuring seamless international connectivity.

2. Can my current phone or device use a Sochitel eSIM?

To ensure eSIM compatibility, verify that your device isn’t carrier-locked. Then, explore the settings to check if your phone supports adding an eSIM. For further assistance, please consult the list of eSIM Compatible Devices.

3. How do I set up my Sochitel eSIM?

Setting up your Sochitel eSIM typically involves scanning a QR code provided by your network carrier or using a mobile app, instantly adding the eSIM profile to your device. Detailed instructions and support are available for the activation process.

4. Is it possible to use my Sochitel eSIM when travelling abroad?

Sochitel eSIMs are ideal for international travel, allowing you to subscribe to international plans or switch to local providers easily, and at more competitive rates than traditional roaming services.

5. Can I keep my existing mobile number with Sochitel eSIM?

Yes, you can retain your current mobile number when switching to a Sochitel eSIM.

6. How secure is an eSIM?

eSIMs offer enhanced security with reduced risks of physical theft or loss and encrypted data storage, protecting against cloning and unauthorized access.

7. What happens if I want to change devices?

A Sochitel eSIM’s QR code is only valid for one device. To switch devices, a new Sochitel eSIM purchase is required.

8. Are there any additional costs associated with using a Sochitel eSIM?

Upon purchasing a Sochitel eSIM, there are no subsequent costs; the only limitations are those defined by the terms of your selected plan.

9. Can I recharge my Sochitel eSIM?

Sochitel eSIMs operate on a package basis and cannot be recharged like traditional SIMs. Once you have used your current data package, you will need to purchase a new one. However, we are developing a top-up feature scheduled for release later this year.

10. Can I have multiple Sochitel eSIMs on my device?

Yes, most devices that support eSIM technology allow you to store multiple eSIM profiles, which means you can switch between different carriers or data plans according to your needs without removing a physical SIM card.

11. Can I use my Sochitel eSIM in a country that is not listed in my data plan?
If your data plan does not include the country you are travelling to, you will not be able to use your Sochitel eSIM there. It’s important to ensure that your data plan covers your travel destinations.

12. How do I manage my Sochitel eSIM data usage?
Our network carriers provide SMS reminders when your data package drops below 10%, you have run out of data, or your data is expiring in less than one day. You may not receive the SMS due to restricted roaming settings on your device. We recommend planning your data usage in advance or you can track and manage your Sochitel eSIM data usage through your device's settings.

13. Is a phone number provided with a Sochitel eSIM?
A Sochitel data-only eSIM is a digital SIM enabling devices to access data and remain globally connected without a physical card. With Sochitel eSIM, your device can automatically switch to local networks, ensuring seamless international connectivity.

14. Which mobile network will Sochitel eSIM connect to?

Sochitel eSIM connects to various mobile network operators worldwide. In countries where it is eligible, your eSIM will automatically connect to a major local network, depending on the plan you have purchased.

15. Can I delete eSIMs on my phone?
Yes, you can delete Sochitel eSIMs from your phone settings, but you should only do so if you have fully used your data package or its validity has expired. It’s important to note that once an eSIM is deleted, it cannot be restored, and you will need to purchase a new one.

16 Can I load my Sochitel eSim before I travel?
We recommend purchasing and activating your Sochitel eSIM before you leave for your destination. By doing this, your eSIM will be operational upon arrival, ensuring you avoid any inconvenience.

17. How to manually activate my Sochitel eSIM for iPhone?

1. Go to Settings
2. Tap on Mobile Data
3. Select “Add eSIM” in the “SIMs” section
4. Choose “Use a QR code”
5. At the bottom of the page, tap “Enter details manually”
6. Fill in the following fields:
   SM-DP+ Address:
   Activation Code:
   Confirmation Code: (leave this field empty)
7. Click 'Next' at the top and follow the on-screen instructions to complete the installation.

18. How to manually activate my Sochitel eSIM for Android?

1. Open Settings
2. Go to Connections
3. Select SIM card manager
4. Tap ‘Add eSIM’
5. Choose ‘Scan QR code’
6. Tap ‘Enter activation code’
7. Enter the activation code and press ‘done’
8. Tap ‘Add and use it now’

The following Terms and Conditions (“Terms”) govern all use of Sochitel eSIM services and products. These Terms are binding between Sochitel and you (“Customer”, “Client” or “You”). By registering for, purchasing, or using Sochitel’s eSIM services, you agree to these Terms.

1. WHO WE ARE

Sochitel UK Ltd (“Sochitel”, “we” or “us”) is a limited liability company incorporated under the laws of England and Wales with registration number 0598695. Sochitel is a leading global remittance and value transfer company, focusing on mobile airtime top-ups, data top-ups, and bill payments. Founded in 2006, Sochitel provides a vast network of purchase and access points across continents, offering convenient solutions for value transfers. Learn more at www.sochitel.com

2. SERVICE REGULATION

2.1 eSIM RESELLING

Sochitel specializes in reselling prepaid eSIMs, providing customers with a seamless method to purchase and manage their eSIMs through our API connection.

2.2 SOCHITEL ENGAGEMENTS

2.2.1 Sochitel commits to providing quality service to you. While we strive for uninterrupted service, we cannot guarantee that the service will be free from faults, interruptions, or errors.

2.2.2 In addition to 2.2.1 above, the Services herein stated are provided on an “AS IS” and “AS AVAILABLE” basis. We do not warrant or guarantee a fault-free Service and give no warranties or guarantees as to network coverage, quality, or availability. We shall take all reasonable steps to make the Service available to you, subject to our and/or our service provider’s ability to maintain network capacity and connection availability. 

2.3 CUSTOMER ENGAGEMENTS

You must not use the Services in a way that is illegal, fraudulent, harmful to Sochitel’s network or against any of the Terms contained herein. Any breach of these obligations may result in suspension of service, during which all applicable fees remain due.

2.4 DEVICE COMPATIBILITY

2.4.1 You are responsible for ensuring your device is eSIM compatible and unlocked. Compatibility may vary based on carrier and device origin. It is the Customer’s responsibility to verify device compatibility during the purchase process.

2.4.2 You can reference eSIM Compatible Devices. It should be noted that the compilation of eSIM-compatible devices may not immediately reflect the inclusion of devices newly capable of eSIM functionality.

2.5 CONTRACT TERMS

2.5.1 Terms Initiation
The Terms herein between Sochitel and the Client become effective immediately upon the completion of the eSIM purchase via Sochitel’s platform. These Terms stipulate that the Client undertakes the responsibility to facilitate and ensure the successful activation of the eSIM by their end users, adhering strictly to the activation policies provided by Sochitel.

2.5.2 Client Responsibilities
The Client is tasked with the responsibility of supporting their end users through the eSIM activation process. The Client must provide adequate guidance and assistance to ensure that end users can successfully activate and utilize the eSIM services. This may include but is not limited to, providing step-by-step activation instructions, troubleshooting common issues, and offering direct support channels for queries and assistance.

2.5.3 Continuous Support
Throughout the duration of these Terms, Sochitel will provide ongoing support and resources to the Client to aid in the management of eSIM services. This includes access to Sochitel’s customer support, technical assistance, and updates on eSIM compatibility and features. The Client is encouraged to leverage these resources to enhance the service experience for their end users.

2.5.4 Service Upgrade
The Client agrees that Sochitel may from time to time be required to upgrade, modify or maintain the Service (including changes to these Terms). On such occasions the Service may be temporarily unavailable, however, we will endeavour to keep such disruption to a minimum and may whenever possible notify you in advance.

3. CHARGES AND PAYMENT
All charges are inclusive of VAT, unless specified otherwise. Customers cannot offset their claims against Sochitel’s claims unless undisputed or confirmed by a final court judgment.

4. SERVICE USAGE

4.1 The successfully purchased service should be activated before the expiry time which is one year from the purchase; otherwise, this service will be invalid and non-refundable. Data consumption starts upon activating data roaming at your destination.

4.2 While roaming, you may be subject to additional laws and regulations about how you use the Service. If you don’t follow those laws or regulations, we won’t be held responsible. Furthermore, you may pay more in the country where you are roaming if you use the Service, which could reduce your data bundle more quickly.

4.3 The Service’s roaming capabilities are subject to the service provider’s terms and conditions during your stays in any location outside of the applicable territory. Users who travel on a semi-permanent or permanent basis are not supposed to use it. We reserve the right to instantly suspend your service if you use the Service in any territory for longer than as may be mandated from time to time by the service provider.

4.4 Sochitel cannot block or cancel lost or stolen eSIMs and is not liable for their usage.

5. LIABILITY AND WARRANTY

Sochitel disclaims liability for service interruptions and does not guarantee uninterrupted network service availability.

6. AGENCY AND ASSIGNMENT

You agree that you have entered into these Terms for your own benefit and not for the benefit of another person and that you may not subcontract or assign any of your rights or obligations under this Agreement. Sochitel reserves the right to assign rights and duties contained in these Terms to a third party.

7. INDEMNITY

We, and our officers, directors, employees, and agents shall be held harmless by you from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including reasonable legal and accounting fees, that arise from or are related to (i) your use of the Services; (ii) your content; or, (iii) your violation of these Terms.

8. GOVERNING LAW

These Terms will be governed by the laws of England and Wales. If any claim or dispute arises from, out of or in connection with these Terms, you agree that the courts of England and Wales will have exclusive jurisdiction over all such claims or disputes, without prejudice to your rights under applicable legislation.

9. FORCE MAJEURE

Sochitel shall not be liable or in breach of its obligations under these Terms if there is any total or partial failure of performance of its duties and obligations caused by any act of God, fire, the act of government or state or other third parties, war, civil commotion, insurrection, embargo, inability to communicate with third parties for whatever reason, failure of any computer or network or settlement system, failure of or delay in any mobile phone network, prevention for or hindrance in obtaining any airtime, energy or other supplies, labour disputes of whatever nature, late or mistaken payment by an agent or any other reason beyond Sochitel’s control.

10. INTELLECTUAL PROPERTY

All technology, intellectual property and documentation relating to the Services shall remain the property of Sochitel and/or its licensed service provider. On using the Services, Sochitel grants you a revocable, conditional, non-exclusive, non-assignable, non-sub-licensable license to use the Service.

11. DATA PROTECTION

11.1 Our Privacy Policy which can be found at www.sochitel.com is hereby adopted and shall become applicable upon your use of the Service. Whilst we respect the privacy of our Clients, the Service may be subject to interception by law enforcement agencies and bodies.
11.2 By registering for the Services, you confirm that you have read our Privacy Policy and hereby consent to us transferring your personal data to countries which do not provide the same level of data protection as the United Kingdom if we deem it necessary for the provision of the Services.

12. GENERAL

12.1 If any provision of these Terms is found to be unenforceable, all other conditions shall remain unaffected.

12.2 By purchasing and using the Services you acknowledge that you have read these Terms and understand them and agree to be bound by them.

12.3 These Terms are subject to change from time to time at Sochitel’s sole discretion to the exclusion of any other.

12.4 For any inquiries, please contact support at support@sochitel.com